Effective from 28 July 2026.

§1. General

  1. The organiser of the loyalty programme (the “Programme”) is Fast Line Studio sp. z o.o., os. Avia 1/4, 31-877 Kraków, Poland, KRS 0000997502, NIP 6751772083 (the “Organiser”).
  2. The Programme applies at all Fast Line Studio salons in Poland (the “Salons”).
  3. These Terms set out the rules for joining the Programme and for earning and redeeming bonuses.

§2. Definitions

  • Participant — a client who has registered in the Programme bot and accepted these Terms.
  • Bot — the Programme chatbot (Telegram/WhatsApp) used to manage the loyalty account.
  • Bonus — the Programme’s unit. 1 bonus = 1 zł; it may be used to pay part or all of a price.
  • Balance — the number of bonuses held at a specific Salon.
  • Main Salon — the Salon selected by the Participant, whose balance is shown in the bot.

§3. Joining

  1. Participation is voluntary and free.
  2. To join, in the bot: share your phone number, provide your name, select a Salon, and accept these Terms and the data-processing consent (§9).
  3. The Programme is for adults (18+).

§4. Earning bonuses

  1. For each paid service, the Participant receives 5% of its actual value in bonuses.
  2. Actual value = full price less all discounts, promotions and bonuses used in that visit.
  3. Bonuses are credited automatically at checkout, to an accuracy of 0.01.
  4. No bonuses are earned on the purchase of products.
  5. A welcome bonus of +50 zł is granted after registration at the selected Salon via the bot, separately for each Salon (upon selecting or changing a Salon, the Participant receives +50 zł for that Salon).
  6. Bonuses combine with discounts and promotions.
  7. Bonuses are tied to the Salon where they were earned.

§5. Redeeming bonuses

  1. Bonuses may cover up to 100% of the price — for both services and products.
  2. Bonuses may be used only at the Salon where they were earned.
  3. Bonuses cannot be exchanged for cash or transferred to another person.

§6. Salons and changing Salon

  1. Each Salon keeps a separate balance.
  2. The Participant may change the main Salon in the bot at any time.
  3. After changing, bonuses at the previous Salon do not expire — they remain tied to it (the bot shows the main Salon’s balance).

§7. Validity

  1. Bonuses do not expire, subject to §8(4).

§8. No-show and refunds

  1. If the Participant prepaid with bonuses and fails to attend without a valid reason, the bonuses used are forfeited.
  2. With a valid reason, the appointment is rescheduled and the bonuses remain on the balance for use during that visit.
  3. The Organiser may adjust the balance in case of technical error or abuse.
  4. The Organiser reserves the right to limit the validity of bonuses in time or to cancel them at its own discretion, unilaterally.

§9. Personal data (GDPR)

  1. The data controller is the Organiser (§1). Contact regarding personal data: at any Salon or via any of the company’s phone numbers.
  2. Data (name, phone number, visit history) is processed to run the Programme based on the Participant’s consent (Art. 6(1)(a) GDPR).
  3. The Participant may access, rectify, erase data and withdraw consent at any time. See the Privacy Policy.

§10. Complaints and guarantee

  1. Complaints regarding the Programme or the quality of a service are submitted by the Participant at the Salon where the service was performed, via any of the company’s phone numbers.
  2. The Organiser reviews a complaint within a maximum of 7 days (one week).
  3. All services carry a 10-day quality guarantee from the date of service; after 10 days the Organiser bears no responsibility under this guarantee.
  4. The above does not affect the consumer’s statutory rights.

§11. Changes and termination

The Organiser may amend these Terms or end the Programme without prior notice.

§12. Final provisions

These Terms are effective from 28 July 2026. Matters not covered are governed by Polish law.